Sushil Tuteja

Vice President – IT · Digital Transformation · AI · Omnichannel Retail

Gurgaon, India 122001

Technology leader transforming global retail through digital, data and AI.

VP-level technology executive with 25+ years of experience leading enterprise transformation, omnichannel platforms and technology strategy across global retail organizations.

25+

Years of IT Leadership

17+

Years in Retail

120+

Retail Stores Managed

Legal Entities Integrated

LEADERSHIP EXPERTISE

Digital Transformation

Enterprise technology transformation across global retail environments.

Omnichannel & Retail Technology

Connecting stores, digital commerce, customer experience and enterprise platforms.

AI & Data

Building data-driven capabilities and AI initiatives to improve business decisions.

Enterprise Architecture

Designing scalable technology ecosystems across cloud, ERP, analytics and security.

M&A & Integration

Leading technology integration across acquisitions and complex organizational structures.

EXECUTIVE SUMMARY

Strategic IT Leader with 25 years of experience, including 17+ years dedicated to the Retail industry. Expert in spearheading Digital Transformations and Omnichannel initiatives for global brands, with deep functional and technical knowledge of Microsoft Dynamics 365, Azure, SAP, Magento, Power BI, Tableau, Databricks, security, and risk management. Proven track record in managing large-scale global rollouts and complex M&A integrations by aligning robust enterprise architecture with business-critical goals.

CORE COMPETENCIES

–Digital Transformation & Omnichannel Strategy
–Enterprise Architecture & IT Strategy Roadmapping
–ERP, POS & CRM/Loyalty Systems Implementation
–M&A Integration & Large-Scale Global Rollouts
–Data Analytics & Business Intelligence
–Cybersecurity, Data Security & Risk Management
–GDPR / DPDP Compliance & Data Privacy
–Budget Administration & Cost Optimization
–Team Leadership, Coaching & Mentoring
–Vendor & Stakeholder Management

TECHNICAL SKILLS & TOOLS

–Microsoft Dynamics 365, Microsoft Dynamics NAV, SAP
–Azure, Cloud Infrastructure, 24x7 Operations Management
–Magento, Power BI, Tableau, Qlikview
–Generative AI, OCR Recognition & Computer Vision (Claude, Copilot)
–POS Systems, Warehouse Automation, Auto Replenishment
–Network Infrastructure: Active Directory, Firewalls, NAS

Microsoft Dynamics 365

Microsoft Dynamics NAV

SAP

Azure

Magento

BIPower BI

Tableau

Qlikview

Databricks

Claude

GitHub Copilot

PROFESSIONAL EXPERIENCE

Vice President – IT

Feb 2014 – Present

Reliance Brands Limited · Gurgaon, India

–Led cross-functional teams (both domestic and international) for the successful completion of digital transformation projects
–Regular cadence with senior management to develop strategic initiatives and review long-term goals
–Major project key deliveries include Agile ERP implementation, online, offline and call center channels integration, POS rollout, CRM & Loyalty setup, warehouse automation, auto replenishment, omnichannel enablement, data privacy assessments, and GDPR compliance

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–Working on multiple use cases for generative AI, OCR recognition, computer vision on enterprise data with Claude, Copilot & Databricks to drive productivity, efficiency, customer experience, and optimize inventory management
–Implemented robust infrastructure with reliability and cloud environments to support 24x7 operations
–Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels, including omnichannel implementation and technology adoption
–Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across organizations
–Achieved significant cost savings through supply chain optimization, finance and warehouse automations
–Project and Change Management system policies implemented for business efficiencies, minimizing business risk and ensuring robust operations
–IT strategy and roadmap designed keeping budget and cost control initiatives in mind
–Implemented security frameworks, IT policies, and controls through risk and impact assessment frameworks for cyber security and GDPR/DPDP compliance

Head of Information Technology

Nov 2012 – Jan 2014

Eicher Goodearth Pvt. Ltd · New Delhi, India

–Worked as executive leadership — Head of Technology
–Responsible for all aspects of strategic IT planning, ERP and POS management, infrastructure maintenance, online store activation, and worldwide order fulfillment
–Responsible for budgeting, design, development, planning and support of all technologies

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–Enablement of online commerce for the brand
–Implemented the basics of infrastructure management including Active Directory, antivirus, network area storage, firewall, etc.
–Collaborated with stakeholders to define business requirements for new technology implementations

Deputy General Manager – Information Technology

Jul 2005 – Nov 2012

Genesis Colors Pvt. Ltd · Gurgaon, India

–Developed a comprehensive enterprise-wide technology strategy to support organization luxury business growth plans
–Enabled IT technology for all channels including retail, domestic trade, manufacturing, online and call center management
–Implemented Microsoft Dynamics NAV in 10 legal entities within the same group

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–Implemented CRM covering customer data management, customer segmentation, mailing groups, campaign management and customer interaction
–Managed 120+ retail stores, including company-owned, franchisee, and consignment stores across multiple brands
–Responsible for understanding the unique business needs across all brands and the pressures arising from accelerated growth, implementing the right mix of technology and processes to address these needs
–Translated management perspective into a seamless IT and procedural platform for execution of the desired strategy
–Implemented Qlikview for all reporting needs

Head – Production Planning

Apr 2000 – Jun 2005

Evershine Moulders Ltd · Dharuhera, India

EDUCATION

Diploma: Electronics and Communication Engineering

Apr 1995 – Apr 1997

Tamil Nadu Board of Technical Education, Coimbatore, India

12th

Apr 1994 – Mar 1995

C.B.S.E Board, Coimbatore

Xth

Apr 1992 – Apr 1993

C.B.S.E Board, Kanpur, India